Why I was Having Success
I was having success as an online entrepreneur because I was using software workflows in my business. I didn't need employees to answer the phone, manage appointments or file paperwork. Everything was systematized, letting me run my private practice with ease.
My private practice was based on selling expertise, rather than selling time. I used a daily therapy curriculum plus consultation sessions, rather than using my sessions to deliver curriculum. I based my contracts on monthly flat rates which included the curriculum, all the licenses, all the reports and all the consultation. Anyone on the treatment team could consult with me in a webcam session.
Why Other Therapists were Struggling
In 2019, I interviewed private practice therapists about their needs. They had one income stream, that is, selling services by the hour. They were selling their time. When they ran out of time, they had nothing left to sell.
The new therapists thought that the best way to grow their business was to hire subcontractors. Their hope was to make a profit on the hours worked by their subcontractors. But...I also interviewed experienced therapists who already had subcontractors. Guess what?
These business owners were discouraged. They told me that finding and keeping subcontractors was time-consuming. When subcontractors resigned, the owners were assuming the clinical caseload on short notice, knowing that their administrative responsibilities would still be looming. They didn't have work-life balance.They were working evenings, weekends and through meals in order to meet all their obligations.They were struggling because their time was in high demand.
I concluded that I didn't want to try teaching busy private practice therapists to integrate workflows into a WordPress website. They would need to build integrations and automations inside other software programs, and then link them with WordPress. I knew they didn't have the time to master the necessary tech skills.
What Therapists Really Wanted
I tried pivoting. Perhaps offering inspiration would work.
I created an online masterclass for a small cohort of speech language pathologists. It was a six week course which revealed how to structure a private practice to make a profit. They gave me valuable feedback. The training was inspiring, but they wanted to know specifics! They wanted to know how I was creating all my workflows. I felt stuck.
They really wanted a way to get automations working in their own private practice. They wanted to know how to become online entrepreneurs. I had to figure out how to deliver the training that they really wanted.